Frequently Asked Questions

We proudly serve Mt. Pleasant, Alma, Clare, and surrounding areas in Central-Michigan.

We typically operate Monday through Thursday, 8am to 4pm. Emergency repairs may be available after hours.

Yes! Isabella Garage Door is a locally owned and family-operated business based in Isabella County, Michigan.

You can call, text, email, or use the contact form on our website.

In many cases, yes! However it will depend on our current availability.

Yes. Isabella Garage Door is fully insured for residential garage door services. We operate with transparency and uphold all local regulations to protect your home and our work.

We typically respond the same day—often within a few hours..

Yes, we service most major brands, including LiftMaster, Chamberlain, Genie, Craftsman, and others. If you’re not sure, just ask.

Yes, we offer free estimates for all services. You can request one online or by phone. There’s no obligation.

Slow response, unusual noises, sagging sections, or the door not opening/closing properly are common signs. We can inspect and resolve the issue.

No. Torsion and extension springs are under high tension and can cause serious injury. Leave spring repairs to trained professionals.

This could mean a broken spring, disconnected trolley, or stripped gear. We’ll diagnose and fix the root issue safely.

Yes. We can realign and secure the door, check for bent tracks or damaged rollers, and ensure everything operates smoothly again.

Yes, we offer emergency repair support for urgent garage door issues.

First, check the power source and the photo-eye sensors. If nothing looks obviously out of place, give us a call—we’ll diagnose the issue quickly and safely.

Noise often comes from worn rollers, loose hardware, or lack of lubrication. We can pinpoint the source and quiet things down with the right repair or tune-up.

In some cases, yes—especially if the damage is cosmetic or isolated. We’ll let you know whether a repair or panel replacement makes more sense.

This could be a broken spring or disconnected drive mechanism. We’ll assess and fix the issue safely—never try to force the door open yourself.

A typical visit includes spring tension adjustment, roller and hinge lubrication, safety tests, sensor alignment, and a full system inspection.

We recommend a professional inspection at least once a year, or twice if your door gets heavy daily use. Preventive maintenance saves money and avoids breakdowns.

We offer a Performance Membership instead of traditional maintenance plans. This membership provides ongoing care, priority service, and system protection designed to prevent problems before they happen — not just a once-a-year visit.

Performance Members receive scheduled inspections, full safety and mechanical checks, professional lubrication, minor adjustments, priority scheduling, included parts coverage, and exclusive repair discounts. It’s designed to keep your garage door system operating safely and reliably year-round without you having to think about it.

Yes, you can cancel your membership after 12 months. Cancelling prior to 12 months may result in additional fees.

We accept major credit cards, checks, and digital payments. Maintenance Memberships will be billed monthly with a card on file.

We don’t upcharge for same-day service when it’s available. Weekend appointments may have a small premium, depending on urgency.

We stand by our work with a 1-year labor warranty on most repairs and installations. Product warranties vary by manufacturer.